FAQs

For ease, we use stock photos for all items on the website. We will provide an actual photo if requested through e-mail.

The condition rating given is subjective. We do make every and all attempts to be as accurate to our guideline listed below. That said, there will not be refunds issued because you disagree with our assessment.

Good – This is by all accounts what you’d look for as a collector. Minimal stickers, adhesive residue, or color fading present. If former writing cannot be removed 100%, we may still consider it “good” if it is faintly visible. Very minimal tears or dog ears on labels, manuals, or inserts will be considered good if there is no other issue. May have slight, but noticeable marks from normal use, so long as it’s not gouged enough to catch with a fingernail. “Good” does NOT mean mint condition.

Fair – May constitute minor label tears or dog ears, but not enough to ruin the visual aspect of the game. More present discoloring on case and/or label may be present. Scratches and other minor wear and tear are common. This is still a presentable game to be proud to have in a collection.

Poor – Even poor conditioned games will work and play. These are the ones that have major defects such as cracked housings, major label damage, heat damage, etc. If your goal is to just own a physical copy that will play and do its job, no matter what it looks like, these are the ones for you!

*Disc game cases are exempt from the grading criteria, but all efforts will be made to supply a fully working one if purchased with original insert. All “loose” discs are shipped in a single disc plastic case. All CD/DVD discs are considered in working condition and are resurfaced prior to shipping. Blue-Ray based discs and Gamecube will not be resurfaced and all are tested up to title screen.

In store purchases are eligible for full refund if returned within 3 business days of purchase with original receipt, but only if the product is defective or is otherwise not working as intended. If items are deemed to be in working condition or it is after the 3rd business day, we will accept a return for store credit with original receipt up to 7 business days. Anything after the 7th business day or no receipt is with the return, we can only treat it as a trade-in.

For online purchases, only a defective item can be returned. Purchaser must contact us through e-mail within 3 days of package delivery to arrange a return or exchange. Original store labels must remain on the game(s) in question or the return will be void. Purchaser is responsible for proper packing and cost of shipping the return. Returned item(s) must be received in the same condition as shipped. Once confirmed it to be non-working we will send a replacement at no extra cost. If a replacement is not available we will offer a full refund to include return shipping.

Unfortunately, no. Our personalized store credit/gift cards only work through our in-store Point of Sale unit and thus cannot be utilized over the internet. Gift card/store credit payment can be accepted over the phone for in-store pick-up only and phone orders cannot be shipped.

In order to give some of the best deals for trades and keep our prices among the lowest of all brick and mortar stores our employees consist of only family. That means on heavy traffic weeks, it may take us a bit longer to get items tested and cleaned to be available for purchase.

Due to our limited store size, we cannot hold items past 15 days from date of purchase. Please make arrangements to pick up your items as soon as possible. Orders will be available same day of purchase during regular store hours. If items are not collected after 15 days, they will be returned to stock and only a partial refund will be issued minus a 25% restocking fee.

We will make best efforts to get packages sent out within 3-5 business days of original order. If this cannot happen for any reason, we will contact with an update. Tracking information will be provided via e-mail at time of shipping. Please be aware that external conditions such as weather may delay you receiving your purchase in a timely manner.

If you purchased an unsealed, pre-owned game, any offers, including bonus content and online play may not be available with the purchase of that product or may require additional fees.

Late era games slowly integrated into digital only manuals. While we are aware some consoles utilized both physical and digital we made the choice to mark all late era titles as digital for ease of posting. This includes WiiU, XB1, XBX, PS4, PS5, 3DS and Switch. If you are looking to purchase a title in this era of games you know has a physical manual, feel free to contact us to see if one is included.